0131 510 3456
0131 510 3456
Sales Enquiry 0131 510 3456
We log a ticket and categorise it as an Incident or a Change Request.
We prioritise a ticket depending on the business impact, number of users affected and sites impacted.
During the assessment phase we assess the Incident or Change, then assign and engineer or define a change implementation plan.
During the resolution phase we discuss a potential fix with clients and agree on a timeline. Then we check if the fix has resolved the issue before closing the ticket.
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Stobo House, Roslin.
Edinburgh, EH25 9RE
Sales: 0131 510 3456
Support: 0131 510 1234
