Onboarding Process

Manage

A project manager will be in touch to talk you through the onboarding process. Agree a Go Live Date & inform any third parties of the onboarding

Users

Provide a list of users, addresses and contact details (email and phone)

Introduce

Meet key people in our team and answer any key questions you have

Records

Provide any existing documentation and access details to your network

Deploy

Install Remote Monitoring Agents to start gathering data on your network

Inform

Notify users of what to expect and new software being deployed

Assess

Document your network, identify key people & process, critical applications and infrastructure

Collaborate

Work with our team to ensure we have all information available

Agree

Discuss maintenance timeframes and standard processes

Inform

Communicate to your employees that Network ROI provide IT support services

Schedule

Meet with your Account Manager and provide an overview of your network health following our assessment, highlight any critical areas detected

Access

Consider our recommendations and agree next steps

Go Live

Service Launch

Contact us

Consider our recommendations and agree next steps

Meet

Attend your first strategy planning meeting and review the first few months of support

Feedback

Provide regular feedback communicate any issues