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Technical Account Manager

A Technical Account Manager is required to join a successful Account Management team.

We are looking for a person that makes it their business to provide an outstanding, innovative service where customer service, integrity & respect are their key values. At Network ROI we deliver a variety of managed IT, connectivity & telecommunication services & project services across a wide range of clients in the SMB/SME marketplace.

The successful candidate will be a highly motivated, experienced Technical Account Manager. The company is employee owned & as such you will reap the rewards of the commitment & contribution you will bring to the team.

You must be well presented, highly motivated, able to communicate effectively, have sound time management & organisational skills, be a committed & flexible team player & relish success. You should be able to build rapport with clients, suppliers & colleagues.

The ideal candidate will possess:

• Essential Skills & Knowledge
• Up to date knowledge of IT sector trends.
• Proven sales proposal writing experience.
• The ability to recommend solutions & upgrades to meet the needs of a client’s business.
• Ability to explain technical details to a non-technical audience.
• Proven technical background, ideally in a Managed IT Service environment.
• Experience in telecommunications & connectivity technologies is beneficial.

You will be responsible for:

• Managing a number of client accounts & your regular activities will include:
• Scheduling & planning client account meetings, preparing performance reports together with meaningful, relevant information & anticipating topics for discussion.
• Issuing meeting notes promptly, assigning follow up tasks as required & maintaining overall responsibility to ensure task completion.
• Working alongside pre-sales engineers in preparing technical proposals, delivering product & service information & presenting IT performance metrics to support the sales process.
• Providing an escalation route for client issues or queries & maintaining ownership end-end.
• Addressing client product & service related queries in a timely manner.
• Participate in new client on-boarding & ensuring a smooth end-end process.
• Working with sales & marketing to help win new business & increase sales.
• With others, present the company’s services to prospective clients.

You will report to the Managing Director.

The company is looking for someone who can subscribe to their employee ownership culture & commitment to continued success for the business. The ability to think like a business owner & understand what it means to be a co-owner of a flourishing business is essential. In return, they will provide a competitive salary & company vehicle plus benefits, 30 days’ annual leave, the opportunity to become an employee owner & be part of a supportive, friendly work environment.  Benefits include employee owner bonus/dividends, employee Health Plan & Death in Service scheme.