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Video Case Study – VOCAL Edinburgh
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Video Case Study – VOCAL Edinburgh

VOCAL is a charity that provides additional support to carers throughout Edinburgh and Midlothian. To aid in their strategic growth plans, they required a reliable and efficient technology solution for their new HQ, a 200-year old building in Edinburgh.

As their existing IT provider, Network ROI’s team of experienced project engineers designed and installed an entirely new wireless infrastructure that would enable VOCAL to operate in an entirely new way.

An important consideration for this project was to make it affordable without sacrificing security, functionality and reliability.

Project Specification

Hot-desking and increased flexible working capabilities

High-speed, reliable Wi-Fi throughout the office

Cloud-hosted and hands-free telephone system to aid confidentiality and improve efficiency

Fibre leased line to deliver fast and reliable internet connectivity with a guaranteed SLA

Modern, secure laptops running Windows 10 and Office 365 to aid flexible working and increase disaster recovery capabilities

Project Challenges

Delivering an effective Wi-Fi solution in an old building on multiple levels with thick walls and high ceilings proved challenging due to the difficulty of maintaining a constant signal throughout the building. Conducting a thorough Wi-Fi survey at the outset helped our engineers overcome these obstacles.

VOCAL contracted other companies to carry out essential works to ensure the building met current regulations. As a result, some key milestones changed, potentially jeopardising project timescales. Clear and consistent communication from Network ROI helped us meet client expectations and deliver a successful project on time.

Watch the interview

We interviewed VOCAL CEO, Sebastian Fischer to hear how the new technology project has made life with technology easier for VOCAL staff.

Project Outcomes

The wireless infrastructure project has truly revolutionised the way everyone at VOCAL approaches their work.

Flexible working spaces let VOCAL staff, a mix of full-time and part-time and volunteers work from any desk, work from home or other offices.

Cloud-hosted telephony from Gamma delivers a modern and future-proof telephony system that will provide future growth and resilience.

Hands-free headsets offer increased call confidentiality, an essential element of delivering sensitive services.

Fast fibre internet delivers secure and reliable internet connectivity which will power the future scalability and productivity required to meet VOCAL’s growth targets.

Powerful laptops with Office 365 enable staff to work from anywhere with the powerful security features of Office 365 built in.

Secure and reliable Wi-Fi delivers superfast broadband in every room of VOCAL’s 200-year old building – a feat never accomplished prior to this project

Working with a trusted IT partner has ensured everyone at VOCAL has access to the technical resource when required. VOCAL Chief Executive, Sebastian Fischer praised how Network ROI have dealt with technical teething issues and supporting user adoption.

DOWNLOAD THE CASE STUDY!

Find out how Network ROI transformed a 200-year old building into a cutting-edge hub for carers in Edinburgh

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