Richard Smith has been appointed the Service Delivery Manager for Network ROI. He previously worked at Network ROI as the Client Services Manager.
He brings 35 years’ experience from a career in information technology, having worked in many large corporates including Royal London, Unisys, Scottish Provident, Edinburgh Airport, Murray Group, Lloyds, RBS, Clydesdale Bank and Virgin Money.
Richard said “I join Network ROI at an exciting time, with the chance to help develop and shape the companies service delivery management. As an employee-owned business, I have the opportunity to positively influence the company’s future direction, be part of the decision making and mentor colleagues in the service desk team.”
Keith Bevan, CEO, said “Our clients are the heart of our business, so this role represents one of our most important core activities, where the ITIL framework helps shape our data-driven decision-making business model and gives our customers the peace of mind that we are committed to delivering exceptional service standards. Richard brings not only a deep understanding of best practice but a key understanding of how this can be applied to our diverse UK client base.”