Call reporting lets you see how your team and phone systems are performing. Easy-to-use dashboards provide team members and managers with real-time information and metrics to help you get more out of your business telephone system.
Call reporting can also be used to educate your team, helping you deliver a world-class service to your clients. Having access to performance stats and unique KPIs empower decision-making at board level, adding weight to critical strategic decisions and driving business growth.
Benefits of call reporting
Our call reporting functionality makes your life with technology easier. Here are some of the key benefits you can expect when you choose to partner with Network ROI
- Effectively monitor staff productivity
- Measure marketing campaigns by tracking call activity
- Identify and respond to peak call times
Reduced call costs with VoIP
VoIP technology uses your internet connection to make phone calls. Recent improvements in broadband technology such as faster speeds and pure fibre infrastructure deliver crystal clear call quality as well as other great benefits.
Complete peace of mind
Every business phone agreement comes with a Service Level Agreement. SLAs provide guaranteed fix-times should an issue occur with your business phone line, offering peace of mind, minimising downtime and lost revenue.
Built-in call management
Our range of modern business telephony systems is equipped for the modern business. Call management features include on-hold music, call queuing and call recording. Our cloud-based systems also have disaster recovery built-in.
Other features of our business telephones service
- Call Management
- Cloud Hosting
- Desk Phones
- Mobile Phones
- SIP Trunks
- Unified Communications
- Call Reporting