Call management delivers a host of productivity benefits for your company. Features such as call queuing, skills-based routing, hunt groups and call centre functionality simplify the call management process significantly.
Other features of our business telephony systems such as call recording, first contact resolution and integrated call analytics will improve customer satisfaction levels.
Benefits of call management
Call management makes your life with technology easier. Here are some of the key benefits you can expect when you choose to partner with Network ROI
- Integrated call analytics
- Real-time call tracking
- First contact resolution
Reduced call costs with VoIP
VoIP technology uses your internet connection to make phone calls. Recent improvements in broadband technology such as faster speeds and pure fibre infrastructure deliver crystal clear call quality as well as other great benefits.
Complete peace of mind
Every business phone agreement comes with a Service Level Agreement. SLAs provide guaranteed fix-times should an issue occur with your business phone line, offering peace of mind, minimising downtime and lost revenue.
Built-in call management
Our range of modern business telephony systems is equipped for the modern business. Call management features include on-hold music, call queuing and call recording. Our cloud-based systems also have disaster recovery built-in.
Other features of our business telephones service
- Call Management
- Cloud Hosting
- Desk Phones
- Mobile Phones
- SIP Trunks
- Unified Communications
- Call Reporting