We help Royal Botanic Garden Edinburgh’s communications blossom with Lync
When the Royal Botanic Garden Edinburgh (RBGE) decided the time was right to switch from a traditional phone system to a Lync-based one, they soon discovered it was a walk in the park.
Now 330 years old, Royal Botanic Garden Edinburgh (RBGE) is a world-renowned centre for education and research as well as being a popular tourist attraction in historic Edinburgh. Looking back at their impressive history as well as ahead to the future is a must and using the latest technology is a big part of that.
Microsoft partner Network ROI Ltd were brought in to work on the project. The plan was to reduce operational and infrastructure costs when refurbishing buildings on RBGE’s four sites (three of which are rural locations). Originally the new system was going to be IP-based but RBGE soon realised the great potential of using unified communications.
Microsoft Lync now brings together devices (PC, Mac and mobile) as well as Lync-enabled desktop phones for everyone at the RBGE.
As a result, all staff at RBGE have benefited from greater functionality and ease of use. Office-based staff in particular are benefiting from featured such as instant messaging (IM) and video conferencing. Meanwhile those staff dealing with public or internal user enquiries benefit from integrated call handling features.
The 300 staff at all the RBGE’s locations have embraced the new system and the organisation hope the future financial benefits will also come up smelling of roses.
Introducing Lync unified communications has enabled Royal Botanic Garden Edinburgh to communicate more effectively with our wide range of stakeholders.Edward Bain - Head of ICT, Royal Botanic Garden Edinburgh
ZOT Engineering, Musselburgh, East Lothian
Zot specialises in supplying advanced manufacturing solutions to the electronics industry in the UK, Europe and worldwide.
Established in 1975, ZOT Engineering are the largest Printed Circuit Board (PCB) manufacturer in Scotland, and the largest single source for the following fabrication and electromechanical solutions in the UK. The ZOT plant covers over 140,000 square feet and employs 230 full-time staff.
Whilst ZOT Engineering excel in component manufacture, making PCBs, machining, fabrication and electromechanical assembly, they are also eminently well placed to offer turnkey solutions incorporating rapid prototyping and product development.
ZOT’s diverse infrastructure and short lines of communications enable “just in time”, lean manufacturing. Each of the divisions can supply RoHS (Reduction of Hazardous Substances) and non-RoHS compliance products, and are able to satisfy clients requirement needs.
Following an IT audit and review, it became clear a major hardware and software update was required covering 11 servers and over 100 PC workstations. The hardware was mainly cloned machines and the server software – SBS 2000 was soon to be out of support with Microsoft.
• A reliable disaster recovery plan needed to be developed to ensure business continuity in the event of a major IT outage/disaster.
• The company is spread over five buildings in Musselburgh and several outlying branch facilities requiring the need for improved remote access.
• The upgrade had to be carried out with the minimum disruption to on-going business.
• IT support to be largely outsourced to ensure better control of systems.
• 11 servers consolidated into 3 servers using Hyper V virtualisation. The project spread over several months to ensure servers were fully tested before going live to ensure minimal disruption.
• Servers were upgraded at the same time with the latest operating system.
• Introduced a new Terminal server for remote access for key workers from anywhere in the world.
• Total overhaul of backup solution including the introduction of image based solution (Shadow Protect) to ensure rapid recovery in event of a disaster.
A dedicated project team was formed to manage the detailed process of upgrading ZOT’s IT infrastructure. Network ROI’s Project Manager worked through the agreed step by step implementation plan with regular project meetings with ZOT’s IT Manager. The plan went without fault and to time.