Service Desk Dispatcher

A Service Desk Dispatcher is required to join our progressive, successful and growing Technology Services company. We make it our business to provide an outstanding, innovative service where customer service, integrity and respect are our key values.

We deliver a variety of outsourced, managed and project services across a wide range of clients in the SMB/SME marketplace as well as some public sector and third sector organisations.

We are looking for a highly motivated individual to join our Team on a permanent basis. The successful candidate will be based at our offices in Edinburgh with hybrid and flexible working on offer as standard. We are an Employee-Owned Company and as such you will reap the rewards of the commitment and contribution you will bring to the team.

You must be well presented, able to communicate effectively face-to-face, over the phone and in writing, have sound time management skills, be a committed and flexible team player and relish success. You should be able to build rapport with clients and colleagues.

The company is looking for people who can subscribe to an employee ownership culture and team-focused success. The ability to think like a business owner and understand what it means to be a co-owner of a flourishing business is essential. If you are energetic, enthusiastic and motivated, you will fit right in. You should have your own vehicle and full UK driving licence.  Progression opportunities into an IT engineering or IT management career exist for the right candidates and this role would suit someone looking to start a career in IT.

Benefits include 30 days annual leave, profit based bonus scheme, Death in Service scheme, employee well-being programme and private health care.

Network ROI is an accredited Living Wage Employer.

Key Duties


  • Proactive\Flexible Attitude
  • Ability to prioritise work
  • Excellent organisational ability
  • Ability to follow processes accurately
  • Good telephone manner
  • Good timekeeping
  • Passion and willingness to learn and grow
  • Passion for IT
  • Driven to provide high levels of customer service
  • Work in a team and communicate effectively to all levels
  • Ability to multi-task under pressure
  • Scrupulously follow process and recommend improvements

The Candidate

Desirable Skills

  • Experience in a Service Desk environment
  • Basic IT qualifications or training i.e. ECDL, CompTIA A+ or SQA Higher

Next Steps

Provide us with a detailed and fully up to date CV, along with a covering letter specific to this vacancy. Applications should be sent to the HR team at the address below. Initial interviews will be by telephone NOTE – Applications from Employment Agencies will not be considered.

Job types:
Full-time, Permanent

Additional pay:
Profit Share
Company Pension Company Events Private Health Insurance Life insurance Subsidised gym membership Free onsite parking Employee-Owner
Mon-Friday 8.30-17.30

Experience in a Service Desk environment 2 years (preferrable)

Work Remotely:
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