Service Desk Dispatcher

A Service Desk Dispatcher is required to join our progressive, successful and growing Technology Services company. We make it our business to provide an outstanding, innovative service where customer service, integrity and respect are our key values.

We deliver a variety of outsourced, managed and project services across a wide range of clients in the SMB/SME marketplace as well as some public sector and third sector organisations.

We are looking for a highly motivated individual to join our Team on a permanent basis. The successful candidate will be based at our offices in Edinburgh with hybrid and flexible working on offer as standard. We are an Employee-Owned Company and as such you will reap the rewards of the commitment and contribution you will bring to the team.

You must be well presented, able to communicate effectively face-to-face, over the phone and in writing, have sound time management skills, be a committed and flexible team player and relish success. You should be able to build rapport with clients and colleagues.

The company is looking for people who can subscribe to an employee ownership culture and team-focused success. The ability to think like a business owner and understand what it means to be a co-owner of a flourishing business is essential. If you are energetic, enthusiastic and motivated, you will fit right in. You should have your own vehicle and full UK driving licence.  Progression opportunities into an IT engineering or IT management career exist for the right candidates and this role would suit someone looking to start a career in IT.

Benefits include 30 days annual leave, profit based bonus scheme, Death in Service scheme, employee well-being programme and private health care.

Network ROI is an accredited Living Wage Employer.

Key Duties

The Candidate

Next Steps