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10 Benefits of working with a Managed Service Provider
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10 Benefits of working with a Managed Service Provider

Today is a historic day in the IT industry as we celebrate the very first Managed Service Provider (MSP) Day. As the modern economy relies increasingly on technology to fuel growth and productivity, it is only fitting that we celebrate the quiet, unsung heroes of the outsourced IT department.

So, without further ado here are ten benefits SMEs (in particular) can gain from partnering with a Managed Service Provider

1. Access to a large team of experts

Outsourcing your IT function to a Managed Service Provider gives you instant access to a fully trained and skilled IT department. Most MSPs have teams in place to deal with network issues, cloud computing, telephony, software, hardware, consultancy, connectivity and IT security.

2. Working with an MSP can have dramatic cost savings

As the previous point states, employing an expert in every technology discipline is unsustainable for most SMEs. Having a team of experts, you can call on when you need help or advice is a far better use of company funds.

3. High service levels and guaranteed SLAs

Most MSPs work to Service Level Agreements (SLAs). Having tight pre-agreed deadlines provides clients with peace of mind and reduces the amount of downtime when issues arise, particularly useful when critical infrastructure goes down.

4. Proactive support and maintenance

MSPs typically don’t work to the traditional break-fix model of IT support. Reputable firms will have invested in Remote Monitoring & Maintenance tools that continuously scan and resolve a large number of network issues on the fly.

5. Simplified budget and cost management

MSPs usually charge a set monthly fee for core service provision. Knowing you will receive excellent levels of service during business hours with no interruptions such as staff illness, holidays or personnel changes offers a great deal of reassurance.

6. Economies of scale

Leveraging vendor relationships to receive competitive pricing and the inside track on latest hardware and software deals is another advantage of partnering with a Managed Service Provider. Managing the IT estate for multiple client organisations enables companies like us to achieve economies of scale when purchasing equipment and services from trusted providers.

7. Strategic planning support

Managing relationships is central to a successful MSP/client partnership. Our Technical Account Managers visit clients to ensure they are informed and have a regular point of contact to provide feedback, plan projects and manage future IT strategy & budgets.

8. Better IT security

MSPs work with a wide range of trusted vendors who provide different security products and services. Network ROI, for example, partner with companies such as My1Login, ZoneFox, Mobile Guardian and Fortinet among others, to cover the varied network security needs of our clients.

9. Eliminate HR headaches

Partnering with a team of outsourced IT professionals eliminates HR issues such as annual leave, pension contributions, sick pay, cover, bonus payments and more. Let your IT provider worry about paying tax, National Insurance and everything else while you carry on regardless.

10. Focus on what you do best

When you started your business you probably didn’t take your future IT strategy into account. On the contrary, you probably stuck to the things you know to be a success. When you work with a professional Managed Services Provider, you can focus on the things you do best and let your IT provider worry about the technical issues your business may face.

Technology has become an integral part of our lives. Small organisations now have access to the kind of tools previously only available to larger enterprises, creating a much more level playing field.

There are of course many more benefits to be had working with a trusted IT partner. As a Managed Service Provider, we especially love it when a client ‘gets it’ and trust us to manage their network. So, the next time you contact your outsourced Managed IT Provider, remember that they are working to ensure your business is a success and your technology is working as it should.

Happy #MSPDay to all the hard-working and dedicated outsourced IT teams out there and as the Internet would say, “not all heroes wear capes.”

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